Note: Because much of my work has been for governmental organizations (Sandia National Laboratories and Georgia Tech Research Institute), my work has primarily been under NDA, Classified, or Official Use Only. As a result, this section will be abstracted to protect that information.
Headcount Budgeting Discovery Research
This project focused around improving the headcount budgeting experience for companies. We needed to understand how the current process occurs today, identify pain points and challenge areas, and propose solutions. In the analysis phase, I created a journey map, an overview of several personas involved in the process, as well as recommendations for improving the process for our customers moving forward.
Product Team Experience Study
This study aimed to understand how teams were working together and the ways that collaboration could be improved moving forward. Focus groups were conducted with several product teams (engineers, designers, product managers, QA analysts) to understand the problems facing teams across the organization.
Digital Twin Requirements and Process Mapping
This project focused on understanding the current process engineers follow to gather, document and test against their requirements. A multi-method approach allowed our team to propose a new solution for documenting requirements in a more efficient and collaborative way and to document the current processes for future use.
Note: this presentation has been approved for Unlimited Universal Release
An Analysis of Intranet Applications: Usability, Platforms and Best Practices
This study was conducted to highlight the various platforms, languages and design styles of my company’s intranet. We conducted user interviews, gathered analytics and usability data, and generated findings to inform a new common look and feel and pattern library to ensure a cohesive and usable design system for developers and end users. We also determined that development teams which had UX assistance had significantly higher usability scores.
Note: this study was under NDA, so there is no presentation file.
A Contextual Design Approach to Improving the Lives of First Line Managers
In this study, we conducted contextual interviews with 16 Level 1 Managers across the enterprise. We built a large affinity diagram, and highlighted the main challenges that managers faced in their day to day. We also generated Day in the Life graphics, Time/Value models, and Personas. We found that the main challenges facing managers were centered around shortage of time, approvals, and processes.
Note: this study was under NDA, so there is no presentation file.
Master’s Thesis
Georgia Institute of Technology
For my master’s thesis, I built a video game in Unity 3D to test the question: Does a player’s personality type predict his/her preference towards the type of dialogue interaction in a game?
Publications:
(under Hannah Jahant, maiden name)
Harley, L., Kline, K., Price, C., Jones, A., Mosley, S., Farmer, S., & Fain, B. (2013). A Web Based Voting Application Study of Display Layouts for Older Adult Voters with Arthritis (No. 012). Working Paper. https://elections.itif.org/wp-content/uploads/AVTI-012-GTRI-DisplayLayouts-2013.pdf
Harley, L., Kline, K., Price, C., Jones, A., Mosley, S., Farmer, S., & Fain, B. (2013). A Web Based Voting Application Study of User Input Devices for Older Adult Voters with Arthritis. https://elections.itif.org/wp-content/uploads/AVTI-011-GTRI-UserInputDevices-2013.pdf
Harley, L., Kline, K., Price, C., Jones, A., Mosley, S., Farmer, S., & Fain, B. (2013). A web based voting application study of fonts for voters with dyslexia. The Information Technology and Innovation Foundation Accessible Voting Technology Initiative Working Paper Series, 1-30. https://elections.itif.org/wp-content/uploads/AVTI-013-GTRI-DyslexiaFonts-2013.pdf
Kline, K., Bell, C., Jahant, H., Price, C., Jones, A., Mosley, S., … & Fain, B. (2013). A Study of Plain Language Writing Style for Ballots in English, Spanish, and Chinese. https://elections.itif.org/wp-content/uploads/AVTI-013-GTRI-DyslexiaFonts-2013.pdf
Preusse, K. C., Mitzner, T. L., Fausset, C. B., & Rogers, W. A. (2014). Older Adults’ Changes in Intent to Adopt Wellness Management Technologies. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 58(1), 200–204. https://doi.org/10.1177/1541931214581042
Preusse, K. C., Mitzner, T. L., Fausset, C. B., & Rogers, W. A. (2014). Activity Monitoring Technologies and Older Adult Users: Heuristic Analysis and Usability Assessment. Proceedings of the International Symposium on Human Factors and Ergonomics in Health Care, 3(1), 23–27. https://doi.org/10.1177/2327857914031003
Preusse, K. C., Mitzner, T. L., Fausset, C. B., & Rogers, W. A. (2017). Older adults’ acceptance of activity trackers. Journal of Applied Gerontology, 36(2), 127-155. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5149448/
Hannah Glazebrook 